Olizou
Olizou
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Privacy Policy & Data Protection

At Olizou, we respect your privacy and are committed to safeguarding the commercial, professional, and personal data you share with us. This Privacy Policy outlines our data handling practices for trade buyers, catalog inquiries, and website visitors under the European General Data Protection Regulation (GDPR – EU 2016/679) and applicable international trade standards.

1. Data Controller & Workshop Identification

The entity responsible for the collection and processing of your data is:

  • Brand & Trading Name: Olizou
  • Craft & Production Atelier: Route de Gabès km 3.5, 3052 Sfax, Tunisia
  • Commercial Communications & Export Inquiries: contact@olizou.com
  • Direct Workshop Phone / WhatsApp: Official trade desk via website verification

2. Categories of Information We Collect

As a dedicated B2B olive wood manufacturer, we only collect information necessary to establish and maintain professional business relationships:

  • Commercial Contact Details: Name, professional email address, company name, phone number, VAT / Tax identification number, and country of trade.
  • Trade Inquiries & Specifications: Information provided through our Request Catalog or Custom Orders forms, including target product categories, estimated annual order volumes, and custom laser engraving requirements.
  • Transactional & Logistics Data: Shipping addresses, customs clearance consignee information, commercial invoices, and export bill-of-lading records.
  • Technical Browsing Data: Anonymized server logs, browser type, and language preference cookies to serve localized content (EN, FR, DE, IT).

Olizou operates strictly as a business-to-business craft manufacturer. We do not sell, rent, monetize, or trade your personal or commercial contact information with any third-party marketing networks.

3. Legal Basis & Purposes for Data Processing

We process your data in strict compliance with Article 6 of the EU GDPR under the following legal bases:

  • Performance of a Contract or Pre-Contractual Steps (Art. 6.1.b): To process trade catalog requests, prepare customized proforma invoices, deliver physical master prototypes, and fulfill international wholesale shipments.
  • Legitimate Commercial Interests (Art. 6.1.f): To maintain direct business communication with verified retail buyers, hospitality operators, and trade partners regarding product line updates, harvest availability, and logistics schedules.
  • Legal Compliance (Art. 6.1.c): To satisfy statutory bookkeeping, commercial export documentation, phytosanitary origin certification, and customs declarations.

4. Data Storage, Security & International Transfers

We implement strict administrative, technical, and physical security measures to protect your commercial records against unauthorized access, loss, or alteration:

  • Encrypted Transport: All interactions on olizou.com and its subdomains are secured using modern Transport Layer Security (TLS 1.3 / SSL encryption with HTTPS).
  • Secure Hosting Infrastructure: Our web platforms and databases are hosted in European certified tier-3 data centers (o2switch, France) adhering to high data protection benchmarks.
  • Operational Service Providers: Data is only transmitted to trusted third-party providers strictly required for trade execution (e.g., international courier services DHL/FedEx, freight forwarders, and encrypted transactional email infrastructure).

5. Data Retention Periods

We retain your information only as long as necessary to fulfill the purposes for which it was collected:

  • Catalog & Sourcing Inquiries: Maintained for up to 24 months from the last documented communication, after which unconfirmed records are securely archived or deleted.
  • Commercial & Order Records: Purchase orders, invoices, phytosanitary export certificates, and customs documentation are retained for 10 years in compliance with international commercial law and accounting regulations.

6. Your Statutory Rights Under GDPR

Depending on your jurisdiction and under the EU GDPR, you hold full legal rights regarding your personal information:

  • Right of Access: Request a copy of the personal and company records we hold about you.
  • Right to Rectification: Request correction of inaccurate, outdated, or incomplete details.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data when no longer needed for active contracts or statutory retention mandates.
  • Right to Restrict or Object to Processing: Request suspension of certain processing activities or object to direct B2B commercial updates at any time.
  • Right to Data Portability: Obtain a structured, commonly used, machine-readable copy of the data you provided to us.

To exercise any of these rights, please contact our data desk directly at contact@olizou.com. We respond to all verified inquiries within 30 calendar days.

7. Cookies & Session Preferences

Our website utilizes only essential technical cookies necessary for fundamental site operation, session security, and language persistence across browsing sessions (WPML language selector). We do not deploy intrusive third-party behavioral tracking or ad retargeting pixels.

8. Amendments to This Policy

We may periodically update this Privacy Policy to reflect changes in our workshop capabilities, international export regulations, or statutory legal standards. The latest version is always accessible directly at https://olizou.com/privacy-policy/ with the revision date noted below.

Last updated: September 2026. Official Trade Administration — Olizou.